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FAQ

Service Policy

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We offer a wide range of software development services including custom web applications, point-of-sale systems, mobile apps, and digital business solutions tailored to client requirements.

Our services are delivered digitally. Depending on the service, delivery may be via email, downloadable files, remote installation, or deployment through our servers.

Delivery timelines vary depending on the service type. Custom software may take 1–4 weeks, while smaller modules or licenses may be delivered within 2–3 business days.

Yes, we provide free support for a limited period after delivery (usually 15 to 30 days). Extended support and maintenance packages are also available based on your plan or contract.

We communicate with our clients via email, phone, WhatsApp, and remote screen-sharing tools such as Zoom, AnyDesk, or TeamViewer for installation and troubleshooting.

Our official support hours are Monday to Saturday, 10:00 AM to 6:00 PM (PKT). Emergency support is available by request for critical issues based on SLA agreements.

In case of service downtime (for hosted apps), we notify clients in advance where possible. Our team actively monitors systems and responds to issues immediately to ensure service continuity.

Minor updates and bug fixes are provided free during the support period. Major upgrades may require a separate agreement or renewal depending on the license or package.

Clients are responsible for providing accurate requirements, timely communication, access credentials (if required), and system compatibility to ensure successful delivery of services.

For service-related questions, you can contact our support team at:
Email: support@sphereaffairs.com
Phone: +92-300-8762435
Office: Mandi Town Layyah ,Punjab, Pakistan

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